Privacy Policy

Last updated: 4 June 2026

Newstarsec Education & Migration (“we”, “us” or “our”) values your personal information and the protection of your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit www.newstarsec.com or contact us through the website’s contact form, telephone, email, WeChat or any other means.

1. Information We Collect

We may collect the information you provide to us voluntarily, including but not limited to:

• name;
• telephone number;
• email address;
• city or country/region of residence;
• the content of your enquiry;
• information relating to enquiries about overseas study, visas, migration, legal or other related services;
• other information you provide through website forms, email, telephone, WeChat or offline communication.

We may also automatically collect limited technical information through the website, such as IP address, browser type, time of access, pages visited, device information and cookie information, for the purposes of website security, statistical analysis and improving the user experience.

Please do not submit unnecessary sensitive information through the website forms, such as passport numbers, identity documents, health information, financial information, detailed family member particulars or complete visa documentation. If such information is genuinely required for subsequent services, we will explain this to you through a more appropriate means and obtain the necessary authorisation.

2. How We Use Your Information

The purposes for which we collect and use personal information include:

• responding to your enquiry;
• assessing your needs in relation to overseas study, visas, migration or related services;
• arranging for a consultant to contact you;
• providing initial consultations, appointments, follow-up and customer service;
• handling complaints, feedback or service quality management;
• sending you information or service updates relating to your enquiry;
• sending you marketing information where we have your consent or where permitted by law;
• meeting applicable legal, regulatory, professional or dispute resolution requirements.

3. Legal Basis for Collecting and Processing Personal Information

For Australian users, we handle personal information in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For users within China, where Chinese law applies, we handle personal information in accordance with the requirements of the Personal Information Protection Law of the People’s Republic of China (PIPL), on the principles of lawfulness, legitimacy, necessity and good faith, and we will clearly explain to you the purpose, manner, scope and retention period of the processing.

Where the processing of personal information requires consent, your submission of a contact form, ticking of a consent box, proactive contact with us or continued communication with us may be regarded as your consent to our handling of your relevant information in accordance with this Policy. You have the right to withdraw your consent in accordance with the law; however, withdrawal of consent does not affect any processing carried out on the basis of consent before the withdrawal.

4. How We Disclose or Share Information

We do not sell your personal information.

To the extent necessary to provide services or respond to enquiries, we may disclose or share your information with the following parties:

• the Australian, Chinese or other regional offices of Newstarsec Education & Migration;
• the consultants, registered migration agents, lawyers or relevant professionals providing services to you;
• the schools, education institutions, assessing authorities, government departments or third-party service providers relevant to the matter of your enquiry;
• service providers such as website hosting, form systems, customer management systems, email systems, data storage and IT support;
• parties to whom disclosure is required under legal, regulatory, audit, dispute resolution or professional insurance requirements.

Where we provide your personal information to another personal information handler, or where cross-border transfer is involved, we will, to the extent required by applicable law, inform you of the recipient, the purpose and manner of processing, and the categories of information, and obtain the necessary consent or adopt other lawful and compliant measures.

5. Cross-Border Transfer

As we have business or service teams in both Australia and China, the information you submit may be accessed, processed or stored in Australia, China or other relevant regions.

We will take reasonable measures to protect your personal information and require relevant recipients to process your information only to the extent necessary. Where Chinese personal information protection law applies, we will handle the cross-border provision of personal information in accordance with the relevant requirements.

6. Retention Period

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Policy, or as required by legal, regulatory, tax, professional liability, complaint handling and dispute resolution requirements.

When personal information is no longer needed, we will take reasonable measures to delete, anonymise or securely dispose of that information.

7. Information Security

We will take reasonable technical and organisational measures to protect your personal information and to prevent unauthorised access, disclosure, alteration, loss or misuse.

However, please understand that transmission over the internet is not absolutely secure. When you submit information through the website, email or instant messaging tools, you should also take care to avoid sending unnecessary sensitive material.

8. Cookies and Third-Party Links

Our website may use cookies or similar technologies for the purposes of website operation, statistical analysis and improving the browsing experience. You can manage or refuse cookies through your browser settings, but some website features may be affected.

Our website may contain links to third-party websites, such as external legal service websites, schools, government bodies, social media or client portals. The privacy practices of third-party websites are not governed by this Policy; please review their respective privacy policies.

9. Your Rights

Subject to applicable law, you may request to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• delete or stop the processing of your personal information;
• withdraw consent;
• restrict or object to certain processing activities;
• stop receiving marketing information;
• lodge a complaint regarding the handling of personal information.

We will respond to your request within a reasonable time. To protect the security of your information, we may need to verify your identity.

10. Minors’ Information

Our website and services are primarily intended for adults. If a minor needs to use our services, this should be done with the assistance and consent of a parent or guardian. Please do not submit a minor’s personal information to us without the consent of a guardian.

11. Contact Us

If you wish to access, correct or delete your personal information, withdraw your consent, stop receiving marketing information, or lodge a privacy-related complaint, please contact us through the following:

We will handle your request in accordance with applicable law and our internal complaint handling process.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on the website and takes effect from the date of publication. We recommend that you review this page periodically.